TERMS | PRIVACY | RETURNS | SHIPPING. | FAQ’s
TERMS OF SERVICE
Updated: January 2026
1. Overview
These Terms of Service (“Terms”) govern your use of the website and services offered by Barringer & West.
This website (www.barringerwest.co.za) is operated by Barringer & West (Pty) Ltd (“Barringer & West”, “we”, “our”, or “us”).
By accessing the site or submitting an order, you agree to be bound by these Terms, along with our Shipping Terms, Returns Policy, Privacy Policy and any other referenced policies.
If you do not accept these Terms, you may not access or use the website or any services. Any new tools, features, or services added to the website are also governed by these Terms.
We may update these Terms at any time by posting changes to the site. Continued use of the website following such updates constitutes acceptance of the revised Terms.
2. Eligibility & Representation
By using our services, you represent that:
You are a business, professional, or trade entity seeking to establish a trade account with Barringer & West.
You are legally capable of entering into commercial agreements in your jurisdiction.
You may not use our services for any unlawful purpose or violate applicable laws, including intellectual property rights.
Transmission of viruses or destructive code is strictly prohibited. Breaches may result in immediate suspension or termination of access.
3. General Conditions
We reserve the right to refuse service at our discretion.
You must provide accurate and complete account and contact information, and update it promptly if it changes.
You may not reproduce, duplicate, sell, or exploit any part of the website or services without express written permission.
Headings in these Terms are for convenience only and do not affect interpretation.
4. Accuracy of Information
Barringer & West takes all reasonable steps to ensure that product specifications, pricing, availability, lead times, and other information are accurate and current.
While we strive for precision, certain details may change due to supplier, production, or shipping factors beyond our control.
Trade clients are encouraged to confirm critical details (such as lead times, dimensions, and availability) with Barringer & West before placing orders for high-value or time-sensitive projects.
Barringer & West accepts responsibility for material errors or omissions in the information provided and will work with clients to resolve any discrepancies promptly.
5. Modifications to Services & Products
We may update, modify, or discontinue products, services, or content at any time. We are not liable for any modification, suspension, or discontinuation, but we will aim to provide reasonable notice where practicable.
6. Product Information
Product images may include lifestyle visuals for inspiration and do not neccesarily imply product availability.
Descriptions, specifications, and availability are indicative and may change without notice.
All products are intended for trade use only.
7. Account & Ordering
Order quantities may be limited at our discretion.
Trade clients must maintain accurate billing, shipping, and account information.
8. Optional Tools & Third-Party Services
We may provide access to third-party tools (“Optional Tools”) “as is” without endorsement. Use is at your own discretion.
Third-party links may direct you to external websites. Barringer & West is not responsible for third-party content, services, or transactions.
9. User Submissions & Feedback
Any comments, ideas, or suggestions you provide may be used by Barringer & West without obligation. You are responsible for your submissions and must not include unlawful, offensive, or infringing material.
10. Personal Information
Use and collection of personal information are governed by our Privacy Policy.
11. Errors, Omissions & Updates
We strive to maintain accurate information on our site. If errors or omissions occur, we may correct them and, where necessary, adjust orders accordingly.
12. Prohibited Uses
Trade clients may not use the site to:
Violate any law or regulation
Infringe intellectual property rights
Upload viruses or malicious code
Scrape, spam, or compromise website integrity
Violation may result in suspension or termination of access.
All artwork and content on the site are protected by copyright and may not be reproduced without written permission.
13. Disclaimer & Limitation of Liability
Services and products are provided “as available” and to professional standards, without warranties other than those implied by law.
Barringer & West and its affiliates are not liable for indirect, incidental, or consequential damages arising from use of the site or services. Liability is limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify and hold harmless Barringer & West, its directors, officers, employees, and affiliates from claims or damages arising from:
Breach of these Terms
Violation of laws or third-party rights
15. Risk, Title & Transit Liability
Title to goods passes upon full payment.
Risk remains with Barringer & West until delivery to the client’s designated address or project site.
Barringer & West will exercise reasonable care in shipping and assist in resolving any carrier issues.
16. Severability
If any provision is unlawful or unenforceable, the remainder remains in effect.
17. Termination
We may terminate access for breach of these Terms. Obligations incurred prior to termination survive.
18. Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between Barringer & West and the client.
19. Governing Law
These Terms are governed by the laws of South Africa.
20. Changes to Terms
We may update these Terms at any time. It is the client’s responsibility to review them periodically. Continued use constitutes acceptance of changes.
PRIVACY POLICY
Updated: January 2026
This Privacy Policy explains how Barringer & West (Pty) Ltd (“Barringer & West”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you access or use our websites at www.barringerwest.co.za or www.barringerwest.com (the “Site”).
Barringer & West operates as a professional trade-only supplier, providing access to products, sourcing services, and curated collections exclusively for verified interior designers, architects, decorators, and related industry professionals.
1. Information We Collect
We collect the following categories of information in the course of operating our professional trade platform:
a) Device and Technical Information
Automatically collected when you access the Site, including:
IP address
Browser type and version
Time zone and approximate location
Cookies and similar tracking technologies (including pixels and tags)
Referring and exit pages
Browsing behaviour and interaction data
b) Account, Trade, and Transaction Information
Collected when you apply for trade access, place an order, request a quotation, or engage our sourcing services, including:
Full name
Business name and professional designation
VAT number or business registration details (where applicable)
Billing and delivery addresses
Email address and telephone number
Order, quotation, and project-related information
Payment details (processed securely via third-party payment providers; we do not store full card details)
Collectively, the above is referred to as “Personal Information.”
2. How We Use Personal Information
We process Personal Information strictly in the context of our professional trade operations, including to:
Verify professional trade eligibility and manage trade accounts
Process orders, quotations, and sourcing requests
Arrange delivery, logistics, and project-related fulfilment
Communicate with you regarding your account, projects, or inquiries
Screen transactions for fraud, compliance, and risk management
Improve the functionality, performance, and usability of the Site
Maintain internal records and business administration
Send service-related communications and, where permitted, trade updates or marketing communications
3. Lawful Basis for Processing (POPIA & GDPR)
Where applicable, we process Personal Information on the following lawful bases:
Performance of a contract or steps taken prior to entering into a contract
Compliance with legal and regulatory obligations
Legitimate business interests related to operating a professional trade platform
Your explicit consent, where required by law
4. Data Sharing and Disclosure
We do not sell, rent, or trade Personal Information.
We may share Personal Information only where necessary with:
Trusted third-party service providers (including payment processors, logistics partners, hosting providers, and IT service providers) bound by confidentiality and data protection obligations
Professional advisers (such as auditors, legal advisers, or insurers) where required
Regulatory or governmental authorities where disclosure is required by law or necessary to protect our legal rights
Analytics and performance services (such as Google Analytics) to better understand Site usage and improve functionality
Google’s privacy practices are available at: https://www.google.com/policies/privacy/
5. Cookies and Analytics
We use cookies and similar technologies to:
Enable core Site functionality
Improve performance and user experience
Analyse Site usage and traffic patterns
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.
6. Behavioural and Professional Communications
We may use limited targeting or remarketing tools to communicate relevant trade information or updates. You may opt out using the following tools:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
General opt-out: http://optout.aboutads.info/
7. Do Not Track Signals
At present, we do not alter our data collection or processing practices in response to “Do Not Track” browser signals.
8. Your Rights
Subject to applicable laws (including POPIA and GDPR), you have the right to:
Request access to the Personal Information we hold about you
Request correction or updating of inaccurate or incomplete information
Request deletion or restriction of processing, where legally permissible
Object to certain types of processing
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data protection authority
9. Data Retention
We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, and regulatory requirements. You may request deletion of your information, subject to lawful retention obligations.
10. Data Security
We implement reasonable technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, or disclosure. While we take data security seriously, no system can be guaranteed to be completely secure.
11. Minors
The Site is intended solely for use by professionals acting in a business or trade capacity. It is not directed at individuals under the age of 18, and we do not knowingly collect Personal Information from minors.
12. Changes to This Policy
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page and will take effect upon publication. Continued use of the Site constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, reach out to us on: atelier@barringerwest.com
RETURNS & REFUNDS
Updated: January 2026
This Return & Refund Policy sets out the terms under which returns, exchanges, and refunds are handled by Barringer & West (Pty) Ltd (“we”, “us”, or “our”) for trade purchases, sourcing requests, and project-based procurement made through www.barringerwest.com (the “Site”).
Barringer & West operates as a professional sourcing and procurement partner. Our offering includes limited in-stock items, special-order collections, and project-specific sourcing from local and international suppliers. As many items are sourced, produced, or allocated specifically per order, returns are limited and subject to approval.
Clients are encouraged to review specifications, finishes, dimensions, quantities, and lead times carefully prior to order confirmation.
30 Day Return Window (In-Stock Items Only)
Returns are accepted on eligible, in-stock items only within 30 days of delivery.
To qualify, items must be:
Unused and in original condition
In original packaging (including protective materials, tags, and labels)
Accompanied by valid proof of purchase
Items returned without prior approval or not meeting these conditions may be declined.
How Returns Work
Approval required:
All returns must be requested and approved in writing before shipment.
Process:
If approved, we will provide item-specific return instructions.
To initiate a request, email atelier@barringerwest.com with your order number, item details, and reason for return.
Return shipping:
Return shipping costs are the responsibility of the client unless the item was received damaged or incorrectly supplied.
Return Shipping & Handling
Large or Fragile Items:
Approved returns on large, fragile, or bulky items may be subject to a handling or restocking fee of up to 15%.
Courier:
Returns must be sent via a tracked and insured courier. Barringer & West is not responsible for items lost or damaged in return transit.
Sourced, Special-Order & Project Items
Items that are sourced, produced, imported, or allocated specifically for a client or project are non-returnable and non-refundable once an order has been confirmed.
This includes, but is not limited to:
Made-to-order and special-order items
Client-specific or project-allocated sourcing
International supplier orders and imports
Order confirmation constitutes acceptance of supplier terms and a binding commitment to the sourcing process.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
Bespoke, made-to-order, or special-order pieces
Project-sourced or client-specific items
Items damaged after delivery, installation, or misuse
International shipments
Handcrafted or artisan-produced décor
Personalised or customised items
Bedding (linen, duvet covers, pillows, etc.)
Crockery, cutlery, and kitchenware (for hygiene reasons)
Exchanges & Trade Credit
Where a return is approved for an eligible in-stock item, clients may choose:
A refund to the original payment method
An exchange for another available in-stock item
A Trade Account credit for future purchases
Approved returns are processed within 7–10 business days of receipt and inspection.
Damaged or Incorrect Items
If an item arrives damaged or incorrectly supplied:
Notify us within 24 hours of delivery
Provide clear photographic evidence
Retain all original packaging
Once verified, we will arrange a repair, replacement, or refund at no cost, where applicable.
Our Commitment
Our policies reflect the realities of professional sourcing and supplier obligations. We remain committed to resolving issues promptly, transparently, and fairly.
Questions
Reach out to us on atelier@barringerwest.com
Legal Disclaimer
This policy complies with the Consumer Protection Act of South Africa and applicable legislation. Nothing herein limits statutory rights.
Barringer & West reserves the right to amend this policy at any time. Updates will take effect immediately upon publication.
SHIPPING TERMS
Updated: January 2026
These Shipping Terms apply exclusively to verified trade clients purchasing through
www.barringerwest.com, operated by Barringer & West (Pty) Ltd (“Barringer & West”, “we”, “our”, or “us”).
By placing an order, you confirm that you are an approved trade account holder and agree to these Shipping Terms, read together with our Terms of Service and Returns Policy.
1. Logistics & Courier Partners
We use trusted logistics partners, including DHL Express, DHL Global, and The Courier Guy, for domestic and international deliveries. All shipments are subject to the operational standards, handling policies, and limitations of the selected courier.
2. Dispatch & Delivery Timeframes
Locally Stocked Items (South Africa)
Dispatched within 14 business days from order confirmation.
Exclusive Imported Décor
Estimated delivery 6–8 weeks, subject to international transit schedules, customs clearance, and local handling.
Bespoke & Made-to-Order (South African Production)
Standard lead time 6–8 weeks.
Imported Bespoke & Made-to-Order (Netherlands Hub)
Estimated delivery 12–14 weeks via standard international freight.
Note: All timeframes are indicative and may be affected by customs, public holidays, supplier lead times, shipping congestion, or Force Majeure events.
3. Shipping Rates
South Africa
Orders over R2,800.00: Complimentary standard delivery
Orders under R1,800.00: Flat rate R200.00
International
Eurozone Décor (Netherlands Dispatch): Shipping, duties, and VAT included.
Eurozone Furniture (Netherlands Dispatch): Quoted per order.
International Dispatch from South Africa: Quoted per order based on destination, volume, and handling.
Expedited & Priority Shipping
Available by special quotation.
4. Trade Projects & Bulk Shipments
Barringer & West can arrange bulk and container-load shipments via DHL Global, including direct-to-site delivery within Southern Africa and internationally.
Custom quotations will account for timelines, site access, customs documentation, and handling requirements.
5. Order Tracking & Notifications
Tracking information will be provided where available once an order is dispatched. We will keep trade clients informed of any significant delays using the contact details linked to the trade account.
6. Product Availability & Split Shipments
Where an order contains items with varying availability:
Available items held in South Africa or at our Netherlands Hub will ship immediately.
Outstanding items will follow once available.
If an item is discontinued or permanently unavailable, we will propose an alternative or issue a refund.
7. Bespoke & Made-to-Order Items
Bespoke, handmade, and made-to-order items are produced specifically for each trade order. Lead times vary by supplier, material availability, and destination, and are indicated on the product page.
These items are non-cancellable, non-refundable, and non-exchangeable, except where defects or transit damage are confirmed.
8. Duties, Taxes & VAT
All prices are clearly indicated as inclusive or exclusive of VAT.
For international deliveries, any additional customs duties or taxes imposed by the destination country are managed by Barringer & West as part of the delivery process, unless otherwise agreed.
9. Risk, Title & Transit Liability
Title to the goods passes to the client upon full payment.
Risk remains with Barringer & West until the goods are safely delivered to the client’s designated address or project site.
Barringer & West arranges shipments using trusted carriers and undertakes all reasonable care to ensure safe transit. Clients may arrange additional insurance for high-value items. Barringer & West will assist in resolving any claims arising from carrier damage or loss.
10. Trade Support & Enquiries
For shipping enquiries, express delivery quotations, or project-based logistics coordination, reach out to us on: atelier@barringerwest.com
FREQUENTLY ASKED QUESTIONS
1. Shipping
Do you offer complimentary shipping?
Yes. Complimentary shipping applies to décor orders exceeding R2,800 within South Africa.
Orders below this threshold incur a flat delivery fee of R500.
Shipping for imported furniture, oversized items, or project-based orders is quoted on a case-by-case basis, reflecting volume, destination, and handling requirements.
Do you ship internationally?
Yes. International shipments are facilitated through approved logistics partners, including DHL Global and DHL Express.
All international deliveries are quoted individually and are subject to destination-specific regulations, customs processes, and carrier terms.
2. What are your delivery lead times?
Delivery timelines are estimates and commence once full payment has been received and the order has been confirmed.
Locally stocked items: 5–7 business days (within South Africa)
Exclusive imported décor items: Approximately 6–8 weeks
Bespoke items manufactured in South Africa: Approximately 6–8 weeks
Specially imported bespoke products: Approximately 12–14 weeks (estimate only and subject to final supplier confirmation)
Delays arising from customs clearance, logistics providers, force majeure events, or circumstances beyond our reasonable control may occur. Barringer & West shall not be liable for such delays but will communicate material updates where possible.
3. Can I track my order?
Yes. Once an order has been dispatched, tracking details will be provided via email where available.
4. Returns & Refunds
What is your returns policy?
All return requests must be submitted in writing within 24 hours of delivery and are subject to approval. Approved returns must be received within 30 days of delivery.
Returned items must be unused, uninstalled, and in their original condition and packaging, accompanied by proof of purchase. Acceptance of a return remains at our sole discretion and is governed by our Terms of Service.
Which items are non-returnable?
The following items are strictly non-returnable:
Special import items (except where transit damage is verified)
Custom, bespoke, or made-to-order furniture
Handcrafted or personalised items
Bedding, crockery, and cutlery (for hygiene and handling reasons)
Who is responsible for return shipping costs?
All return shipping, handling, and insurance costs are for the client’s account and will be deducted from any approved refund, unless the return arises from a verified defect or an error attributable to Barringer & West.
5. Products & Stock Availability
Are your products ready-made or custom-produced?
We offer a combination of locally stocked items and products manufactured or sourced to order. Lead times are indicative only and are disclosed on product pages or confirmed at order stage.
What happens if an item becomes unavailable after ordering?
In the unlikely event where an item is unavailable or discontinued, we will notify you and offer one of the following options:
Await revised availability
Select an alternative product
Receive a refund for the affected item only
Barringer & West shall not be liable for consequential losses arising from stock unavailability.
Will product colours and finishes match exactly as shown online?
Product imagery is representative only. Variations in colour, texture, scale, and finish may occur due to screen calibration, lighting conditions, and natural material characteristics.
6. Special Projects & Trade Enquiries
Do you deliver directly to project sites?
Yes. As a trade-focused supplier, we support local and cross-border project deliveries, including partial and full container loads. Site access, offloading requirements, and delivery constraints must be disclosed in advance and may affect pricing and timelines.
General
7. Are prices inclusive of VAT?
Yes. All prices displayed are inclusive of VAT unless expressly stated otherwise.
8. How can I contact the Atelier team?
For all trade, project & order-related enquiries, please contact atelier@barringerwest.co.za We aim to respond within one business day.