Updated: January 2026

This Return & Refund Policy sets out the terms under which returns, exchanges, and refunds are handled by Barringer & West (Pty) Ltd (“we”, “us”, or “our”) for trade purchases, sourcing requests, and project-based procurement made through www.barringerwest.com (the “Site”).

Barringer & West operates as a professional sourcing and procurement partner. Our offering includes limited in-stock items, special-order collections, and project-specific sourcing from local and international suppliers. As many items are sourced, produced, or allocated specifically per order, returns are limited and subject to approval.

Clients are encouraged to review specifications, finishes, dimensions, quantities, and lead times carefully prior to order confirmation.

30 Day Return Window (In-Stock Items Only)

Returns are accepted on eligible, in-stock items only within 30 days of delivery.

To qualify, items must be:

Unused and in original condition
In original packaging (including protective materials, tags, and labels)
Accompanied by valid proof of purchase
Items returned without prior approval or not meeting these conditions may be declined.

How Returns Work

Approval required:


All returns must be requested and approved in writing before shipment.

Process:


If approved, we will provide item-specific return instructions.

To initiate a request, email atelier@barringerwest.com with your order number, item details, and reason for return.

Return shipping:


Return shipping costs are the responsibility of the client unless the item was received damaged or incorrectly supplied.

Return Shipping & Handling

Large or Fragile Items:


Approved returns on large, fragile, or bulky items may be subject to a handling or restocking fee of up to 15%.

Courier:


Returns must be sent via a tracked and insured courier. Barringer & West is not responsible for items lost or damaged in return transit.

Sourced, Special-Order & Project Items

Items that are sourced, produced, imported, or allocated specifically for a client or project are non-returnable and non-refundable once an order has been confirmed.

This includes, but is not limited to:

Made-to-order and special-order items
Client-specific or project-allocated sourcing
International supplier orders and imports
Order confirmation constitutes acceptance of supplier terms and a binding commitment to the sourcing process.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

Bespoke, made-to-order, or special-order pieces
Project-sourced or client-specific items
Items damaged after delivery, installation, or misuse
International shipments
Handcrafted or artisan-produced décor
Personalised or customised items
Bedding (linen, duvet covers, pillows, etc.)
Crockery, cutlery, and kitchenware (for hygiene reasons)

Exchanges & Trade Credit

Where a return is approved for an eligible in-stock item, clients may choose:

A refund to the original payment method
An exchange for another available in-stock item
A Trade Account credit for future purchases
Approved returns are processed within 7–10 business days of receipt and inspection.

Damaged or Incorrect Items

If an item arrives damaged or incorrectly supplied:

Notify us within 24 hours of delivery
Provide clear photographic evidence
Retain all original packaging
Once verified, we will arrange a repair, replacement, or refund at no cost, where applicable.

Our Commitment

Our policies reflect the realities of professional sourcing and supplier obligations. We remain committed to resolving issues promptly, transparently, and fairly.

Questions

Reach out to us on atelier@barringerwest.com

Legal Disclaimer

This policy complies with the Consumer Protection Act of South Africa and applicable legislation. Nothing herein limits statutory rights.

Barringer & West reserves the right to amend this policy at any time. Updates will take effect immediately upon publication.