Shipping

Do you offer complimentary shipping?


Yes. Complimentary shipping applies to décor orders exceeding R2,800 within South Africa.

Orders below this threshold incur a flat delivery fee of R500.

Shipping for imported furniture, oversized items, or project-based orders is quoted on a case-by-case basis, reflecting volume, destination, and handling requirements.

Do you ship internationally?


Yes. International shipments are facilitated through approved logistics partners, including DHL Global and DHL Express.

All international deliveries are quoted individually and are subject to destination-specific regulations, customs processes, and carrier terms.

What are your delivery lead times?


Delivery timelines are estimates and commence once full payment has been received and the order has been confirmed.
Locally stocked items: 5–7 business days (within South Africa)
Exclusive imported décor items: Approximately 6–8 weeks
Bespoke items manufactured in South Africa: Approximately 6–8 weeks
Specially imported bespoke products: Approximately 12–14 weeks (estimate only and subject to final supplier confirmation)
Delays arising from customs clearance, logistics providers, force majeure events, or circumstances beyond our reasonable control may occur. Barringer & West shall not be liable for such delays but will communicate material updates where possible.

Can I track my order?


Yes. Once an order has been dispatched, tracking details will be provided via email where available.

Returns & Refunds

What is your returns policy?


All return requests must be submitted in writing within 24 hours of delivery and are subject to approval. Approved returns must be received within 30 days of delivery.
Returned items must be unused, uninstalled, and in their original condition and packaging, accompanied by proof of purchase. Acceptance of a return remains at our sole discretion and is governed by our Terms of Service.

Which items are non-returnable?


The following items are strictly non-returnable:
Special import items (except where transit damage is verified)
Custom, bespoke, or made-to-order furniture
Handcrafted or personalised items
Bedding, crockery, and cutlery (for hygiene and handling reasons)

Who is responsible for return shipping costs?


All return shipping, handling, and insurance costs are for the client’s account and will be deducted from any approved refund, unless the return arises from a verified defect or an error attributable to Barringer & West.

Products & Stock Availability

Are your products ready-made or custom-produced?


We offer a combination of locally stocked items and products manufactured or sourced to order. Lead times are indicative only and are disclosed on product pages or confirmed at order stage.

What happens if an item becomes unavailable after ordering?


In the unlikely event where an item is unavailable or discontinued, we will notify you and offer one of the following options:

Await revised availability
Select an alternative product
Receive a refund for the affected item only

Barringer & West shall not be liable for consequential losses arising from stock unavailability.

Will product colours and finishes match exactly as shown online?


Product imagery is representative only. Variations in colour, texture, scale, and finish may occur due to screen calibration, lighting conditions, and natural material characteristics.

Special Projects & Trade Enquiries

Do you deliver directly to project sites?


Yes. As a trade-focused supplier, we support local and cross-border project deliveries, including partial and full container loads. Site access, offloading requirements, and delivery constraints must be disclosed in advance and may affect pricing and timelines.

General

Are prices inclusive of VAT?


Yes. All prices displayed are inclusive of VAT unless expressly stated otherwise.

How can I contact the Atelier team?


For all trade, project, and order-related enquiries, please contact atelier@barringerwest.co. We aim to respond within one business day.